Return Policy

Last Updated: 24 July 2026

At AutomationFPO (automationfpo.com), operated by Utkal Deal Pvt Ltd, we take great care in delivering fresh, quality organic products, dairy items, and vegetables. As most of our products are perishable and sourced directly from farmers, our Return Policy is designed keeping product freshness and quality in mind. Please read the details below carefully.

1. Eligibility for Returns

Returns or replacements are accepted only under the following conditions:

• The product received is damaged, spoiled, or of poor quality upon delivery
• The product delivered is different from what was ordered
• The product quantity delivered does not match the order
• The packaging was tampered with or broken at the time of delivery

2. Non-Returnable Items

Due to the perishable nature of our products, the following are generally not eligible for return once delivered in good condition:

• Fresh vegetables, dairy products, and other perishable food items that were delivered fresh and as described
• Products that have been opened, used, or consumed (except in case of quality issues)
• Products returned without original packaging, where applicable

3. Time Frame for Reporting Issues

Please contact us as soon as possible after delivery, as delayed reporting may affect our ability to process your request, especially for perishable goods.

4. How to Request a Return / Replacement

• Contact us via phone or email with your order details
• Share clear photos of the damaged, spoiled, or incorrect product
• Our support team will review your request and verify the issue
• Once approved, we will arrange a replacement, refund, or store credit as applicable

5. Refunds

• Approved refunds will be processed to the original payment method used at the time of purchase
• Refunds are typically processed within 5–10 business days after approval
• In case of Cash on Delivery orders, refunds may be issued via bank transfer or store credit

6. Replacements

Where possible, we prefer to offer a replacement of the same or similar product instead of a refund, especially for fresh produce and dairy items, subject to availability.

7. Cancellations

• Orders can be cancelled before they are dispatched for delivery
• Once an order has been packed or dispatched, especially perishable items, cancellation may not be possible
• To request a cancellation, please contact our support team immediately

8. Non-Eligible Situations

We are unable to process returns or refunds in the following cases:

• Change of mind after delivery of fresh/perishable goods
• Delay in reporting the issue beyond the specified time frame
• Improper storage or handling of perishable products after delivery leading to spoilage
• Products damaged due to customer mishandling

9. Policy Changes

We may update this Return Policy from time to time to reflect changes in our operations or for legal/regulatory reasons. Updates will be posted on this page with a revised date.

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